Frequently Asked Questions
What are the payment options for your cleaning services?
You can pay via online bank transfer
Do you offer any discounts for repeat customers?
Do you provide cleaning services on weekends or public holidays?
Depending on availability, we can provide our cleaning services on public holidays. Please note that an extra charge may apply for services on these days.
Are your cleaning products safe for pets and children?
What happens if I need to reschedule or cancel a cleaning appointment?
We understand that plans can change. Simply contact us at least 24 hours in advance, and we'll be happy to reschedule your appointment at no additional charge. Cancellations within 24 hours may be subject to a cancellation fee.
Can I provide feedback or discuss concerns after a cleaning service?
Absolutely! We value your feedback and encourage open communication. You can contact our customer service team. Your satisfaction is our priority, and we strive to address any concerns promptly.
Do I need to be present during the cleaning service?
t's up to you! Many clients provide access to their homes or offices and then go about their day. We ensure all our cleaners are trustworthy and professional.
How do you ensure privacy and security during cleaning visits
We prioritize your privacy and security. Our cleaners are trained to respect your space and belongings. We also ensure that all personal information and keys are handled securely and confidentially.
How do you handle special cleaning requests or specific areas of concern?
We welcome special requests! Simply let us know your specific needs or areas of concern when booking your service, and we'll tailor our cleaning approach accordingl
Do you offer recurring cleaning services, and how often can I schedule them?
Yes, we offer recurring cleaning services on a daily, weekly, bi-weekly, or monthly basis, depending on your preferences and cleaning needs. We can customize a schedule that best suits your lifestyle and budget.